Russian Postal Service Breaks Record in Complaints

Over 27,000, 90% of the 30,500 complaints about the performance of communication operators sent to consumer rights regulator Rospotrebnadzor concern postal service Pochta Rossii, Izvestia newspaper wrote. The fines imposed by courts following the consideration of some of these complaints have exceeded 7.5 million rubles ($234,520), Rospotrebnadzor said. The regulator's press service told Izvestia that the courts had only heard about half of the complaints. Most of these concerned lost and delayed mail. The regulator believes that total fines imposed on Pochta Rossii may ultimately double to more than $500,000. Pochta Rossii has admitted to having problems. "In 2012, around 800,000 complaints about the company's performance were filed with communication and consumer rights regulators, as well as directly with Pochta Rossii," the company's press service said. Around half of these complaints concern delayed delivery, while 7,000 complaints were made over lost mail.

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